We're here to assist you!
Despite all our best efforts, things can happen. Systems crash, errors occur and you can find yourself in an emergency situation. Every minute spent offline is productivity lost. The longer it takes to get up and running again, the harder it is to recover. As pressure mounts, frustrations increase and your team is left feeling helpless.
Helpless, that is, until you realise you've got TCF to help you.
Our support personnel are available ready to take your call or receive your email.
Once you've initiated contact our support personnel can quickly and easily access your system via an internet connection and start working on resolving your problem.
If we can't reach a resolution quickly and remotely, we will head to your location and troubleshoot from there.
We're committed to keeping you up and running at all times, but, in the rare instance something goes wrong, we insist on limiting your downtime to the bare minimum. It's just our way.
We are also committed to human contact. We try our best to ensure that our phones are answered by a real person, because in an emergency situation the last thing you want to do is be trapped in the land of automated attendants.
TCF - dedicated to our clients, dedicated to you.